SHIPPING & ORDER PROCESSING
Carter Bakes ships to the Continental U.S. using USPS Priority Mail. To avoid weekend overlays, orders are only shipped Monday through Wednesday. We do not ship on holidays. Orders placed will be shipped the following shipping day. Orders placed after 4:00 PM EST on Tuesday will ship on the following Monday (excluding business holidays). Because of the fragile nature of our cookies, some breakage may occur. This will not affect the taste and quality of our product.
Orders will be delivered within 1-2 business days after placing your order. After receiving your order, we will confirm your delivery address and preferred drop-off (left on your doorstep, in the lobby, etc.). No-contact delivery is limited and approved based on availability and distance.
Orders may be picked up. Pick up is available by appointment only. Please click here to schedule pick up for your order.
Due to the perishable nature of our products, Carter Bakes does not accept returns. There are no returns or exchanges. If you are unsatisfied with your purchase, please contact us within 2 days of receiving the package, and we will make every effort to make sure you are happy with your experience.
Shipments can only be delivered to a street address within the United States. USPS will not to deliver to P.O. Boxes. Carter Bakes is not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for USPS. Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. USPS may require a signature for delivery at the discretion of the driver. Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
SPECIAL ORDERS & LARGE QUANTITIES
When ordering quantities greater than 100 cookies please place your order at least 14 days prior to your desired delivery date, otherwise rush fees may be incurred. For more information about special orders, custom flavors, and cookies for events or special occasions please email us at firstname.lastname@example.org or call 407.757.8306.