FAQ

 

How much do you charge for cakes?

All baked goods offered are made from scratch to promote the freshest of quality. Each cake design is custom, there are no set prices on my cakes. The complexity of your requested designs may result in additional charges. All cakes have a $100 minimum

Do you offer faux (dummy) cakes?

Yes, we do offer faux cakes! Faux cakes are a great way to add height to your cake and are less expensive than edible cakes. Faux cakes are also ideal for photography, staging, decorations, etc. They are also long-lasting!

Will a deposit be required?

A retainer fee will be requested to book your event. Full payment for your order will be required within 2 weeks of your scheduled pickup date. Orders with a value of $200 or less require full payment.

When should I place my order?

​We ask for a minimum notice of 2 weeks from your event date to fulfill an order. Orders that are placed under a 2-week notice are accepted based on availability and are subject to a Rush Fee. Feel free to contact us and we will do our best to accommodate!

What is your return policy?

In our efforts to maintain and promote safety and quality in our products, we cannot accept returns on our baked goods. Please contact us within 24 hours of pickup to discuss any concerns.

What if I'm late to pick up my order?

Things happen and we understand. Please contact us in advance so that we are able to reschedule your pickup. Rescheduling options are limited based on availability. We take great pride in offering freshness and high quality in our products. No refund will be offered for orders that were not picked up in the allotted time.

Do you offer baked goods for clients with dietary restrictions?

At this time, we do not offer baked goods to accommodate clients with dietary restrictions. We are more than happy to redirect you to a baker that can accommodate your needs. Please be sure to make note of any allergy or dietary restrictions at the time you place your order.

Do you offer cake tastings?

A cake tasting pickup service is offered for $50. The tasting will include a 4 flavor package of cupcakes (4 cupcakes of 3 flavors). If you choose to book us after your tasting, the $50 payment will be applied toward your order. Please contact us to schedule your cake tasting pickup. 

Do you ship/deliver?

Shipping is not available for most of my products at this time. Cookies are available to be shipped nationwide. Cookie shipments are sent out Monday-Wednesday to ensure freshness and timely delivery. We do offer a delivery option (at an additional fee) for orders equaling a value of $100 or more. 

WHAT PEOPLE SAY

I love the quality of taste when it comes to the cakes, cake pops, cookies, and so much more! I have a 7 year old who has been having Carter Bakes cake for over 3 years now. He already stated that he will never have another cake unless it's Carter Bakes. The quality of service is unbelievable! Being able to give someone the chance to create a cake out of just a basic idea is amazing! I would truly recommend him for any of your baking needs!

—  Ana R. | Yelp

Contact Us

407.757.8306

kgarrett@carterbakes.com

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